Is The Social Medium the Message?

I'm on Facebook but I'm not on Twitter. I'm on Plaxo but I'm not on Foursquare. I'm on LinkedIn but I don't Flikr. Yet. I've been asked to join Referral Key and Ace of Sales, but I'm not sure what distinguishes them from other variations on those themes.


We're merely on the cusp of the social media revolution and already my head is spinning.

Welcome to the Summer Solstice edition of Not Your Usual Marketing Tips from JDK Marketing Communications Management.

And as a hot summer day is wont to do to me, I'm starting to stroke from all the virtual means there are -- with surely more on the way -- to help "connect" me with my social and professional brethren. (And sisteren...or is that cistern? Never mind, that vessel has sailed...)

We all gotta do it to remain viable in the business world, though, right?

It's when these online and electronic outlets are touted as the only ways to achieve meaningful connectivity with our markets that we perhaps lose sight of more universal "truths."

Peter Shankman is the founder and Editor of HARO, about which I've written in the past -- "Help A Reporter Out," which offers subjects for both print and e-media for folks like you and me to contribute our expertise to -- but now he's weighing in on why "I Will Never Hire a Social Media Expert, and Neither Should You." This is excerpted from his blog, http://shankman.com/i-will-never-hire-a-social-media-expert-and-neither-should-you/ :

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I was going to call this article “All “Social Media Experts” need to go die in a fire,” but I figured I should be nicer than that.

Being an expert in Social Media is like being an expert at taking the bread out of the refrigerator. You might be the best bread-taker-outer in the world, but you know what? The goal is to make an amazing sandwich, and you can’t do that if all you’ve done in your life is taken the bread out of the fridge.

Social Media is just another facet of marketing and customer service. Say it with me. Repeat it until you know it by heart. Bind it as a sign upon your hands and upon thy gates. Social Media, by itself, will not help you.

“It’s not about building a website anymore! It’s so much cooler! It’s about Facebook, and fans, and followers, and engagement, and influence, and…”

Will you please shut up before you make me vomit on your shoes?

IT’S ABOUT GENERATING REVENUE THROUGH SOLID MARKETING AND STELLAR CUSTOMER SERVICE, JUST LIKE IT’S BEEN SINCE THE BEGINNING OF TIME.

It’s About Transparency. It’s about not lying to your customers, and thinking that a good Twitter apology will suffice when you’re caught. It won’t, and you’ll lose. Customers will run away in droves, because they can. They can go wherever they want now – It doesn’t matter how loyal they were in the past. Lie to them and get caught, and say goodbye. It’s about using the tools to market to an audience that wants to help tell your story, because you’ve been awesome at providing them with the service they deserve.

It’s About Relevance. It’s not about tweeting every single time your company offers 10% off on a thingamabob. It’s about finding out where your customers actually are, and going after them there. If you’re tweeting all your discounts, and none of your customers are on Twitter, then you sir, are an idiot. Marketing involves knowing your audience, and tailoring your promotions in specific bursts to the correct segments. “Social media experts” don’t know this. They’ll build you a fan page, and when all that work doesn’t convert into new sales, they’ll simply say “Well, we’ll just post more.” Don’t be that guy. Real marketers know when to market using traditional methods, social media, or even word of mouth. Go ahead. Ask a “social media expert” what a traffic planner does at an agency, then laugh as they quickly ask Google for help finding the answer.

It’s About Brevity. You know what the majority of people calling themselves “Social Media Experts” can’t do, among other things? THEY CAN’T WRITE. The number of “experts” out there who can’t string a simple sentence together astounds me. Guess what – If we have about three seconds to get our message across to a new customer, you know what’s going to do it? Not Twitter Followers. Not Facebook Fans. Not Foursquare Check-ins – NO. What’s going to do it is GOOD WRITING, END OF STORY. BAD WRITING IS KILLING AMERICA. Good writing is brevity, and brevity is marketing. Want to lose me as a customer, forever, guaranteed? Have a grammar error on any form of outward communication.

Finally, it’s about knowing your customer, and making sure your customer thinks of you first. When Barry Diller was running Paramount, he’d call ten people in his Rolodex each morning, just to say hi. That translated into all of Hollywood knowing this previously unknown executive’s name, because he took the time to reach out and communicate. It also translated into Paramount making billions in a time where other movie companies were struggling. Do you know your audience? Have you reached out to them? I’m not talking about “tweeting at them,” I’m talking about actually reaching out. Asking them what you can do better? Asking those who haven’t been around in a while what you can do to get them back? It’s not about 10% off coupons or “contests for the next follower.” For God’s sake, be smarter than that.

Social media is not “cool.” MAKING MONEY IS COOL. Social Media is simply another arrow in the quiver of marketing, and that quiver is designed to GENERATE REVENUE.

If you’re doing anything else with social media, here’s a book of matches, and I expect to never see you again after the smoke clears.

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Whew. And I thought I had the market on rants...

Join us again the first Tuesday of next month when we Morse-code you another edition of Not Your Usual Marketing Tips.


Joel Kweskin

http://www.jdkmarketing.biz/
joel@jdkmarketing.biz
704.846.4835 office
704.575.8850 mobile
Facebook, LinkedIn, Plaxo,
ISES, NAWP, Visit Charlotte

Why, and How to, Write a Book

Quick, what's faster than a speeding press release, more powerful than a rushing web site, able to leap social media in a single bound?

Look, up on your bookshelf -- it's a bird, it's a plane (Hey, I said look on your bookshelf..!)

It's a book.

Welcome to the un-bound edition of Not Your Usual Marketing Tips from JDK Marketing Communications Management.

Savvy marketers are realizing that, along with the conventional tools of the promoting trade -- web site, brochure, ads, commercials, a social media presence -- a good old fashioned tome can speak...pardon the pun...volumes about what one can offer in the way of expertise. While adding cachet to one's professional status that is virtually incalculable.

And that's whether the book is published through a literary press, or downloaded from a web presence.

There's a book in pretty much each one of us.

But rather than have me tell you about it -- I got Hooked on Phonics only last Thursday -- I thought I'd leave the real muscle to my friend, a former high school classmate of mine (who also lives in Charlotte), now a successful writer and author.

Jonathan Singer began his career at CBS in New York as a copywriter. He moved to Charlotte in 1988 where he has been a creative director and a ghostwriter (How Sweet the Sound, the autobiography of Cissy Houston, Whitney’s mother, Doubleday, 1998) and an occasional contributor to Charlotte magazine. He considers Joel Kweskin a friend – this week. He can be reached at singer.jonathan@gmail.com.

Nothing Beats a Book

If you really want to do something for yourself, write a book. Nothing else compares with the impact, the instant credibility, the authority that a book conveys.

A good book can suddenly get you speaking engagements, and free publicity. It can also leverage you well beyond your current station where a whole new demographic of clients graze.

I can’t tell you how to sit down Friday night and have a finished book by Monday morning. What I can show you is a way to avoid getting stuck – which is when most people quit.

Go out and buy four packs of ruled, 3 X 5 index cards. I’m embarrassed to promise that something so utilitarian will revolutionize your life as a writer. But it will. I know because it revolutionized mine.

Writing is about two things: structure and creativity. Most people think they can do both at once. You can’t.

Our brains do one thing and one thing well, at a time. The index cards give your brain a green light to brainstorm all the things you want to include in your book. Clear off a tabletop. Now write one idea, one thought per card, starting on the first ruled blue line. The temptation is to start writing the book on the cards. Don’t. You shouldn’t be using more than a couple lines to express that one thought; that one fact (garnered from your research); that one quote.

Spread out those cards on the tabletop, willy-nilly. For one particular book I did with under 20 chapters, each chapter had as many as 100 cards on the table.

When you’ve put all your ideas/facts/quotes on the cards start grouping them together by subject. Expect to have several groups. Give each group a one or two word title and write it in red on the top red line, extreme right.

Now, within each group, put the cards in some logical order. Record the order you’ve put them in by numbering them at the top of the card, on the red line, extreme left.

Arrange the cards vertically like venetian blinds with just enough to show what you’ve written on each card. Paper clip the sides of three or four cards together in that position, keeping the whole row of cards in a neat vertical. From the first card to the last, you ought to be able to scan what you’ve written easily from bottom to top.

Continue this process until you have as many separate vertical rows as your narrative warrants.

By this time you should see some natural transitions between the end of one row and the beginning of another. Arrange the rows in some logical order.

From your position above the table (work with as big a space as you can) if it’s a “chapter” you’re working on, then at a glance you ought to be able to see in the first row of cards the beginning of the chapter and in the last row of cards, the end of the chapter.

What you have on the table is the structure of your manuscript, logically progressing from one thought to the next. That in itself is a major accomplishment. But the real beauty of the cards is that now you don’t have to worry about what you’re going to say. It’s all right in front of you. You can, at a glance, see the beginning, the middle and the end.

An added bonus of seeing your material flow in so graphic a manner is that by keeping an eye on the end you will know how much time you can spend on the beginning and mid-section. That’s pacing!

You’ll never write yourself into a corner again. Writing one thought/fact/quote per card in no particular order allows your brain to spill everything you want to say – without having to make any association between the facts.

With all the “information” on the table that’s one less job your brain has to do. That frees you up to just look for the relationships between your thoughts and ideas – connections that may have never occurred to you.

Finally, once you’ve ordered and grouped the cards, then arranged those groups in a pleasing, logical order, you can breathe a sigh of relief. You’ve got a clear field ahead of you. You know exactly what you need to say and in what order. There’s no mystery. With all the facts in order at your fingertips, your brain is free to just be creative and write.

Try the cards. If all else fails, hire a ghostwriter.

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Join us again the first Tuesday of next month for another literati gliterati chapter of Not Your Usual Marketing Tips.

Joel Kweskin
http://www.jdkmarketing.biz/
joel@jdkmarketing.biz
704.846.4835 office
704.575.8850 mobile
Facebook, LinkedIn, Plaxo
ISES, NAWP, Visit Charlotte

"Hit'em Where They Ain't!"

"If at first you don't succeed...try shortstop."
-- Soupy Sales

It's April, and that means my annual salute to The National Pastime. While professional football has clearly taken over as the country's premier team sport for its grasp on virtually all media and revenue (forgetting the current NFL strife between millionaire players and billionaire owners), there is still something about the influence Baseball has played for the last 141 years on the shaping of our country.

Curiously, it is the only game where, almost randomly, the defense controls the ball (or puck?).  And it is the most democratic of all games -- anyone can be involved in a play at any time...and everyone gets to bat with an opportunity to score.  With neither height or weight having a bearing on the player's role.

I don't know about you Dads out there, but I bought my toddler son a glove well before I ever bought him a football. And I still own two gloves. (They're from the Pleistocene Era, but we won't get into that now...)

Welcome to the "BATTER UP!" edition of Not Your Usual Marketing Tips from JDK Marketing Communications Management.

Jacques Barzun, a French-born American historian of ideas and culture, once famously said "Whoever wants to know the heart and mind of America had better learn baseball..."

And along with it, some lessons we can apply to, yes, marketing.

A few years ago, I first pitched this article to the readers of this column. Here's the replay:

There was a baseball player around the turn of the century -- at 5'4" the shortest ever to play the game -- named Wee Willie Keeler. Known for perfecting the "Baltimore Chop," whenever Willie stepped to the plate the chant would ring out, “Hit’em where they ain’t!”

The meaning was simplistically clear: hit the ball where the fielders weren't positioned, to improve the chances for getting a base hit.

What if, metaphorically speaking, you could “hit” your target markets…where your competition “ain’t?”

Most businesses – however small or large – tend to market themselves through the standard avenues…the local newspaper, the local weekly, radio, TV, et al. And buckshot mailings to one’s database of clients, colleagues and friends. (And now, of course, through various forms of social media.) Chances are that your industry counterparts are doing mostly that same thing.

Maybe the next time you’re “at bat,” consider going – pardon the pun – farther afield. That is, think about hitting those markets not just among your primary audience but also to the outer periphery of your spheres of influence.

¶A CPA, for instance – whose services are needed by virtually everyone – can make herself the go-to professional with the local remodelers trade association.

¶A chiropractor might consider offering internal clinics to the staffs of Home Depot or Lowe's (think of all the lifting, stretching and bending those folks go through).

¶An etiquette consultant might consider aligning with a business or life coach to offer services to further their clients' business growth and social success.

¶A sometime caricature artist might join a wedding and event planners organization to be their unique source of party entertainment. (Hey wait a minute, that's me..!)

For that matter, maybe there’s a hobby you have, or a weekend passion you love, that can be parlayed into a business opportunity -- by providing your services to fellow aficionados. Do these enthusiasts have associations? Do they have meetings? Do they have means, i.e. literature or promotional materials, by which they communicate with one another…and in which you can contribute an ad or, better yet, an informative article?

Again, something that perhaps your competition hasn't customarily done...

Next time you grab that metaphorical bat and stand in the box…you may want to think outside of it every now and then. And hit’em where they -- your competition -- likely ain’t.

By the way, did you know that, after "Happy Birthday," the second most sung ditty among Americans is..."Take Me Out to The Ballgame?"

See you again the first Tuesday of next month, with some "chin music" edition of Not Your Usual Marketing Tips.

Joel Kweskin
http://www.jdkmarketing.biz/
joel@jdkmarketing.biz
704.846.4835 office
704.575.8850 mobile
Facebook, LinkedIn, Plaxo
ISES, NAWP, Visit Charlotte

The Facebook Fenomenon

Well, it didn't win Best Picture, or Best Actor or Best Director, but "The Social Network" certainly made its presence felt at the Academy Awards Sunday night earning three other Oscars, including Best Adapted Screenplay. More than anything else, though, it was the subject matter itself -- Facebook -- that will likely resonate long after "The King's Speech" has run its course in our collective conscience...notwithstanding the upcoming nuptials of Kate and William.

And that's because the latter is a fairy tale kingdom curiosity, while the former is virtually (and...virtually) part of our everyday lives.

Welcome to the Ide(a)s of March issue of Not Your Usual Marketing tips from JDK Marketing Communications Management.

Facebook can be intoxicating, it can be exasperating, it can be enlightening, it can be depressing, it can be educational, and many hope it can be a boon to their business. Personally speaking, notwithstanding a project here or there that sprang onto my "wall," the jury is still out on the sustained efficacy of that perceived capability.

But at least in the case of one pundit out in the blogosphere, you better be there...or be square.

In One Social Media -- http://www.onesocialmedia.com/blog/ -- author Mike Bal opines on What Happens When You Don't Use Facebook?

"We talk to a lot of people who don’t think Facebook is necessary for their brand or company. What they don’t realize is that millions of people have come to rely on Facebook as their primary form of interaction with companies, brands, and people.

"What happens when someone can’t find you on Facebook? They give up and look for someone or something else to replace you. The hardest thing to do as a brand is to get people to trust you. Facebook makes taking that step a little easier for the customer. They can start by clicking the 'Like' button. From there they can interact with you and your page all the while developing a better relationship with your brand.

"Marketers have spent years trying to find the perfect customer. A customer who wants to hear what you have to say and who will spread the gospel of their favorite brand. Facebook offers a way for those customers or fans to find you and we would recommend taking advantage of it.

"Having a presence on Facebook doesn’t mean you are getting anything out of it. You have to be willing to maximize your efforts by creating strategies that get your customers and “fans” involved. By being valuable to those who choose to follow you, learn from you, be entertained by and informed by you.

"How are you being valuable to your customer base?"

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Like one point seven bajillion other people, I'm on Facebook. But, with pretty much strictly a business development intent, I'm still poking my stick out there to see how truly fertile this virtual landscape can be.

In the meantime, look for us the first Tuesday of next month for another red carpet treatment of Not Your Usual Marketing Tips.

Joel Kweskin
joel@jdkmarketing.biz
704.846.4835
704.575.8850 mobile
Facebook, LinkedIn, Plaxo

Keep it Brief

Now that we’re about to experience Super Bowl XLV, what’s next?

Why, JDK Marketing Communications Management XV, that’s what!

Five years ago in this column, I acknowledged -- duh! -- Anniversary X. Here's a reprise of that column, amended slightly to bring some points up to date.

Welcome to the February edition of Not Your Usual Marketing Tips from JDK Marketing Communications Management.

February 14, Valentine’s Day, marks the fifteenth anniversary of JDK Marketing Communications Management. In this span of time, we’ve been fortunate to expand our client industry representation to nearly 50 different and varied companies while broadening our capabilities to some 23 “ways...to help bring business your way.”

Thank you's are in order to: my "stable" of fine creative talents (i.e. graphic designers, photographers, videographers, web developers) and commercial printer resources; business colleagues for their friendship, counsel and referrals; and, of course, to my clients who have given me the opportunity to not only make them look good, but me as well. You are all among my readers here and I appreciate your efforts in my behalf.

There, I’ve said what I wanted to…and kept it reasonably short.

Since I've been occasionally chided for being too wordy in some of my NYUM Tips, I’m trying to be more mindful of that particular proclivity. (Though obviously not enough, you see, to resist alliterative turns of phrase.)

But the point to be brief and concise is, generally, well advised.
As marketing guru Robert Middleton -- http://www.actionplan.com/ -- points out:

“Since all marketing is about communication, the faster you can get your message across, the better results you'll typically get...

”Some places you can use the short message technique:

”1. On the home page of your web site. People want to be able to glance at this one page, read a few words and know what you're about. You need to go beyond a few bullet points, but you don't need several long paragraphs outlining every single thing your business offers.

 ”2. In an email that points to more detailed information on a web page. In tests I've done, a message that was only 84 words got 50% more click-throughs than a message that was 284 words.

”3. In an Audio Logo. A concise statement in ten words or less saying who you work with and the problems you address will almost always generate more interest than a long-winded description of what you do, who you do it for and how you're different.

”4. In a phone message left on voice mail. Saying your name, company name and your phone number will generally get more return calls that a big recorded sales spiel that often convinces your prospect that they definitely don't need your services.

”5. In an answer to the question: ‘Tell me more about your services,’ it's better to tell a little and then ask a question than it is to give an itemized list of every service you offer.”

…And I think I’ll end it right here, before I’m accused of doing what I said I wasn’t going to do.

See you again the first Tuesday of next month for another “trying-not-to-be-too-wordy” edition of Not Your Usual Marketing Tips.

Joel Kweskin
joel@jdkmarketing.biz
704.846.4835
704.575.8850
Facebook, LinkedIn, Plaxo

Happy New Year

Welcome to 2011, and Volume Nine (!) of this little monthly foray into observations and anecdotes touching on the sometimes craft and science, but mostly the caprice and alchemy, of that integral part of commerce we call marketing.


Each January, it's been our tradition to offer up 12 resolutions -- one corresponding to each month -- for the New Year. For those of you who missed it last year, here we go again. For those of you who read it last year...here we go again.

(That's the great thing about authoring one's own newsletter -- you get to call the shots...)

Welcome to Not Your Usual Marketing Tips from JDK Marketing Communications Management.

There’s a great scene in an old “Seinfeld” episode where Jerry has apparently telephoned reservations for a car rental. Except that when he gets there to pick up the car, he’s told there are none to be had. The woman at the counter explains that, for whatever bureaucratic reason, his rental was released to someone else. In his customary exasperated manner, Jerry “educates” her with the admonition that although it is their business to MAKE the reservation…they also have to be able to HOLD the reservation..!

It’s January of a New Year. From a marketing standpoint, presuming you’ve MADE your New Year’s resolutions, are you planning to actually HOLD them?

Here are 12 Resolutions, one for each month (in no particular order):

1. Guerilla Marketing: Think outside the box for ways to promote yourself. There are rules…and sometimes they're made to be broken.

2. Networking: Don't just focus on the standard business networking groups…look into joining associations, fraternal organizations, groups comprising fellow hobbyists, etc. That means getting more active in the social media milieu, as well...i.e. Facebook, LinkedIn,Twitter, et al.

3. Publicity: Toot your own horn if you have to; no one else knows your “key” as you do.

4. Positioning: All things being equal…what makes you “more” equal than others?

5. Seminars/Workshops: You think you know it all? Heck, maybe you do – at least as far as certain audiences are concerned, and the new business opportunities they might provide for you.

6. Newsletters: Share your ideas, broaden your constituency; send out industry-relevant information either as hard copy…or as an e-zine (such as what you’re presently reading).

7. Trade Shows: Go to them, be in them, network within them, write a program article for them, propose to give a seminar at them.

8. Event Marketing: Sponsor a cause, host an Open House; it’s good P.R. by “socializing” your business.

9. The Newspaper: Remember that old-fashioned medium? For business ideas, for client contact opportunities, simply to stay topical, don’t just rely on the 11:00 PM news. Read the newspaper.

10. Greeting Cards: It doesn’t have to be Christmas to send them to clients, prospects, colleagues, friends. Stay top of mind year-round, with Valentine’s Day, July 4th, Arbor Day – whatever! – as an excuse.

11. Postcards: Along with greeting cards, postcards are a fast, convenient, economical way to let people know about what's new with your business (think Realtors, Financial Advisors…).

12. JDK Marketing Communications Management: Yeah, I know, I “fudged” on this last one. But how else are you going to be able to effectively take care of the previous 11 resolutions…without first resolving to contact yours truly?

Baker's Dozen Bonus: Re-tool your website, if necessary, with updated info, new pictures, perhaps a video.

Have a happy, healthy and prosperous 2011. Hope to catch you again the first Tuesday of next month with Volume 9, Number 2 of Not Your Usual Marketing Tips.

Joel Kweskin
joel@jdkmarketing.biz
704.846.4835
704.575.8850
Facebook, LinkedIn, Plaxo

The HemingWAY

It's December, and the focus this issue is on a larger than life icon with a white beard.

Of course, we're talking about Ernest Hemingway.

We're also talking about two, maybe three clients of mine who'd like to start their own e-zine, and may be incorporating my writing/editing assistance.

So, to help them out, I'm recommending they heed the principles of simple, yet effective writing, as exemplified by "Papa."

Welcome to the last edition of 2010's Not Your Usual Marketing Tips from JDK Marketing Communications Management.

Blogger Brian Clark, in his "Copyblogger" site,
( http://www.copyblogger.com/ernest-hemingway-top-5-tips-for-writing-well/ )    talks up the merits of writing for marketing purposes -- and let's face it, under the veneer of an entertaining newsletter, that should be the underlying function of an e-zine -- in a way that's, simply, easy to read.

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Ernest Hemingway’s Top 5 Tips For Writing Well

Who better?

Many business people faced with the task of writing for marketing purposes are quick to say:

Hey, I’m no Hemingway!

But really, who better than Hemingway to emulate? Rather than embracing the flowery prose of the literati, he chose to eschew obfuscation at every turn and write simply and clearly.

So let’s see what Ernest can teach us about effective writing.

1. Use short sentences.

Hemingway was famous for a terse minimalist style of writing that dispensed with flowery adjectives and got straight to the point. In short, Hemingway wrote with simple genius.

Perhaps his finest demonstration of short sentence prowess was when he was challenged to tell an entire story in only 6 words:

For sale: baby shoes, never used.

2. Use short first paragraphs.

See opening.

3. Use vigorous English.

Here’s David Garfinkel’s take on this one:

It’s muscular, forceful. Vigorous English comes from passion, focus and intention. It’s the difference between putting in a good effort and TRYING to move a boulder… and actually sweating, grunting, straining your muscles to the point of exhaustion… and MOVING the freaking thing!

4. Be positive, not negative.

Since Hemingway wasn’t the cheeriest guy in the world, what does he mean by be positive? Basically, you should say what something is rather than what it isn’t.

This is what Michel Fortin calls using up words:

By stating what something isn’t can be counterproductive since it is still directing the mind, albeit in the opposite way. If I told you that dental work is painless for example, you’ll still focus on the word “pain” in “painless.”

• Instead of saying “inexpensive,” say “economical,”

• Instead of saying “this procedure is painless,” say “there’s little discomfort” or “it’s relatively comfortable,”

• And instead of saying “this software is error-free” or “foolproof,” say “this software is consistent” or “stable.”

5. Never have only 4 rules.

Actually, Hemingway did only have 4 rules for writing, and they were those he was given as a cub reporter at the Kansas City Star in 1917. But, as any web writer knows, having only 4 rules will never do.

So, in order to have 5, I had to dig a little deeper to get the most important of Hemingway’s writing tips of all:

“I write one page of masterpiece to ninety-one pages of shit,” Hemingway confided to F. Scott Fitzgerald in 1934. “I try to put the shit in the wastebasket.”

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Thanks for your readership this past year. Happy Holidays and best wishes for a healthy and prosperous 2011.

Joel Kweskin

http://www.jdkmarketing.biz/
704.846.4835 office
704.575.8850 mobile
Facebook, LinkedIn, Plaxo